Terms and Conditions

  • All products are brand new unless otherwise stated.
  • Goods will only be shipped/dispatched from warehouse once we have received full payment of the order – please use the correct reference when making payments as this might cause a delay in your delivery .
  • Order numbers and reference of payments must be quoted as advised upon checkout. We will not be held responsible for orders of incorrect references/order numbers.
  • Please note that if you do not specify certain instructions (in your notes – upon checking out) we will not be responsible if no instruction is given.
  • The Bank account details are listed upon check out and thus it is the clients responsibility to confirm banking details corresponding to that which is listed on website, we will not be held responsible should you eft or cash deposit into alternate banking details received from emails not associated with Lushxo.
  • We reserve the right to limit quantities of purchase and restrict purchases.
  • All items advertised include VAT.
  • All pictures used in advertised material and on website associated with Lushxo is used for illustrative purposes and may differ from actual product. E&OE
  • RETURNS AND EXCHANGES
  • There are a few important things to keep in mind when returning a product you purchased.
  •  Only items that have been purchased directly from us will be accepted, with an original invoice of purchase.
  • Returns or Refunds of Branded appliances can be returned or refunded within a 7 day period from date of receipt.
  • Imported appliances (Non Branded appliances) carries a 6 months warranty from date of purchase.  
  • Please ensure that the item you are returning is repackaged with all elements, within it’s original packaging.
  • Should you be dissatisfied with an item purchased at Discount Cash and Carry please inform us as soon as possible within 7 days, with original invoice. We reserved the right to use discretion when allowing for returns or refunds, depending on invoice , time frame, and packaging/condition.
  • Please note that if you do not specify certain instructions (in your notes – upon checking-out )  we will not be responsible if no instruction is given.
  • Courier of your goods is at your own risk.
  • Please allow 8 working days to process all returns (NB: For Returns we require you to send your items back to us at your own cost ) .
  • SHIP YOUR ITEM BACK TO US
  • Firstly Print and return this Returns Form to:
  • 8 Bonanza Street Selby Ext 19 , Johannesburg Please remember to ensure that the item you are returning is repackaged with all elements.
  • For more information, please feel free to contact us at orders@getlushxo.com / sales@getlushxo.com or on +44 7380 391204 .
    SHIPPING
  • We make use of The Courier Guy for all our deliveries.
  • All orders will only be shipped upon full payment is received ( reflected in our account ).
  • Once your order is shipped we will provide you with a tracking number to trace your parcel delivery.
  • All goods are not insured when shipped, please ensure to request insurance prior to us sending out your goods at an additional fee covered by you ( 3% additional fee )
  • Please note that we require 3-9 working days to process and dispatch your order ( this usually takes around 3-5 working days but we prefer to surprise you by sending you your item early rather than sending it late)
  • The Courier Guy usually delivers 1 day after they collect your parcel from us.   
  • For more information or enquiries for Shipping contact us on: orders@getlushxo.com / sales@getlushxo.com
  • Please also feel free to give us a call on 011 836 3333 . 
  • We will be sure to have one of our  agents attend to all your queries
  • HOW TO ORDER
  • With our website ordering has never been this simple:
  • South African Orders:
  • Create a profile
  • Navigate to Products
  • Select the Product you are interested in Purchasing
  • Add to Cart
  • Fill in your details
  • Select payment option or local pick-up
  • Process with your payment via EFT (Direct bank transfer) or by cash deposit .
  • Enter your Delivery Details
  • Select your Delivery Option
  • Add any notes to your order ( Special requests)
  • Process OrderPlease note that in the event of us not being able to meet your special requests , we will most definitely call you to find an alternate way for us to makeyou happy!
    BLACK FRIDAY AND SALES 
    All Products advertised on the Social Media and On the DCC website:
    -Are used for illustrative purposes and may differ from actual product
    -All prices advertised include VAT
    -Are While Stocks Last
    -E&O.E    Black Friday and Scheduled Sales require proof of payment to reserve order, ONLY once monies clear in our account will we release stock. Proof of Payment must be emailed to orders@getlushxo.com

    We will NOT hold stock if orders online are placed without proof of payment (specifically for scheduled and Black Friday Promotions and other major promotions), and will not release or dispatch stock if monies do not reflect in our bank account. Should Proof of payment not be emailed within 1hour of order on Black Friday Sale dates,

    we will cancel your order.Monies for ANY ONLINE order placed that does not reflect in our account will be cancelled.
    We Thank You For Choosing Us at Lushxo